Please, try the following steps:
- Make sure that Neebo is near the WiFi router (no more than 3 yards away with a clear line of sight);
- Make sure that the phone's “Bluetooth” is on;
- Make sure there are no powerful radio interference sources that operate at 2.24 GHz nearby;
- Ensure the phone is connected to high-quality WiFi/mobile data.
If following these steps fails to resolve the issue, please contact support.