Please, try the following steps:
- Make sure your charging station is plugged in to a power supply;
- Please wait around 30 seconds for the Charging station's LED to start lighting up "blue";
- Please install Neebo on the base station, making sure it is installed correctly. The metal part should be touching the surface, whilst Neebo should be on other side;
- Once Neebo is installed on the the charging station wait for 30 seconds for the LED to change color to Purple, this means that Neebo started charging;
- Once the on-boarding process is completed, you should see the "Charging..." status below the name of your child on the main screen.
Contact us if the issue persists after the above steps have been performed.