1. To be able to return your item, all of the following conditions must be met:
- A Return Authorization Number (RAN) must be requested from our customer service team within 14 days from the date of delivery. To request RAN, please contact us via email: firstname.lastname@example.org. This is also applied for the devices purchased through the payment plan. If a device return is not initiated within 14 days customers are obliged to cover the full cost of the device based on the payment schedule defined by the payment plan.
- If the item is returned without a RAN, we cannot process your refund.
- Once your device is returned, it may take up to 30 calendar days for your refund to be processed.
- To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
- If your device has ANY marks on it, you may still be eligible for a refund, however, we reserve a right to deduct US$49 from your refund as a refurbishing fee.
- If your device is damaged due to misuse which results in the replacement of Neebo’s hardware or otherwise rendering Neebo incapable of being refurbished your refund will not be processed.
2. Refunds (if applicable)
- Depending on your financial institution, the processing of your refund can take up to 10 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
- You will receive an email when your return has been received and processed by DAATRICS.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email email@example.com.
4. Exchanges (if applicable)
- We only replace items if they are defective or damaged from production. Please send us an email to firstname.lastname@example.org for further instructions.
- Device replacement under warranty can only be performed when a faulty device is received and reviewed by us. Please refer to our ‘Shipping & Handling’ section for full details of the returns procedure.
5. Shipping & Handling
- To return your item, you should mail it to: ShipMonk / Daatrics LTD, 285 Centerpoint Blvd, Pittston, PA, 18640. If you are located outside of the US, please contact us via email email@example.com to organize shipping to an address closest to your location.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and handling (if applicable) will be deducted from the refunded amount.
- Depending on where you live, the time it may take for your exchanged item to reach you may vary.
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.